Refund policy
No Return, No Refund Policy
Thank you for shopping with us. Please review our policy carefully:
No Returns or Refunds After Preparation
Once your item has been prepared, processed, or customized, we are unable to accept any returns or offer refunds. We strongly recommend reviewing your order before finalizing your purchase to ensure that all details are correct, as we cannot make any changes after the preparation process begins.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us right away at sj5dentllc@gmail.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return or refund under any circumstances, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Sale Items and Gift Cards
We do not accept returns or offer refunds for sale items or gift cards.
European Union 14-Day Cooling-Off Period
For shipments to the European Union, the 14-day cooling-off period does not apply once the item has been prepared or customized. Returns are not accepted for prepared items under any circumstances, even if shipped to the EU.
Refunds
As mentioned, we do not offer refunds for prepared, processed, or customized items. If you believe your item is defective or damaged upon receipt, please contact us immediately so we can investigate and resolve the issue.
Thank you for your understanding and for choosing to shop with us.